1st Credit Cards Issuer Privacy Statement
Protecting Consumer Privacy
Direct Merchants Credit Card Bank, N.A. ("1st Credit Cards Issuers")
recognizes that protecting consumer privacy is one of the fundamental
responsibilities we have to our customers and potential customers. 1st Credit Cards Issuers gathers
information from applicants and customers for our own business needs and to
offer customers products and services we think may be of value to them. Because
customers trust us to use their information in this manner, we adhere to the
following guidelines in order to safeguard consumer information and ensure it is
used only for the purposes described below.
Data Security
1st Credit Cards Issuers relies heavily on information to meet its
business objectives and to serve its customers. Data is a critical asset to 1st Credit Cards Issuers
and a system of internal controls exists to safeguard these assets.
Management of 1st Credit Cards Issuers promotes policies, standards, controls and procedures that
meet 1st Credit Cards Issuers's needs to secure information. Management sets parameters to limit
access to customer information to only those employees with a defined need for
such access. Management ensures that 1st Credit Cards Issuers's physical premise and computer
systems are secure and that customer information is properly stored and/or
disposed of.
Data Accuracy
1st Credit Cards Issuers believes keeping customer information accurate
and up to date is critical. Customer information is verified and updated through
Customer Service with every customer phone interaction. In addition, customers
are encouraged to contact Customer Service in order to verify and correct their
information as necessary.
Data Collection
1st Credit Cards Issuers collects the following categories of
information on its customers:
- Identifying information such as name, address, phone
number, social security number and mother's maiden name.
- Application information such as birth date, employment
status, occupation, income, home ownership, and work phone.
- Transaction information such as account number, payment
and balance history.
- Relationship history, credit histories and credit scores
from credit bureaus and third parties.
Data Sharing
1st Credit Cards Issuers shares customer information under the
following guidelines:
- Affiliate Sharing - 1st Credit Cards Issuers shares information with its
Metris Companies Inc. affiliates. The information 1st Credit Cards Issuers shares with affiliates
includes identifying data, application data, transaction data, and credit bureau
data. As required by law, customers are given the right to direct 1st Credit Cards Issuers to not
share their information with affiliates.
- Non-Affiliate Sharing - 1st Credit Cards Issuers shares information with
third parties for the purposes of those companies offering their products and/or
services to 1st Credit Cards Issuers customers. The information 1st Credit Cards Issuers shares with third parties is
limited to identifying data only. When sharing data with non-affiliates,
Management of 1st Credit Cards Issuers ensures the third party maintains the customer data in a
confidential, secure manner, and that the data is only used for the purpose it
was intended.
Data Sharing with Service Providers
1st Credit Cards Issuers shares information with other companies we
engage to help deliver our products and services to our customers. The
information 1st Credit Cards Issuers shares with service providers is limited to the information
required to perform the contracted service and may include identifying data,
application data, transaction data, and credit bureau data. When sharing data
with service providers, Management of 1st Credit Cards Issuers ensures the service provider
maintains the customer data in a confidential, secure manner, and that the data
is only used for providing the service to 1st Credit Cards Issuers and for no other purpose.
Data Sharing with Marketing Alliances
1st Credit Cards Issuers shares information with other companies we
engage to jointly offer products and services to our customers. The information 1st Credit Cards Issuers
shares with these companies is limited to the information required to
offer the product and/or service and may include identifying data and
transaction data. When sharing data with marketing alliances, Management of 1st Credit Cards Issuers
ensures the data is maintained in a confidential, secure manner, and that
the data is only used for the purpose it was intended.
Data Sharing in Other Circumstances
1st Credit Cards Issuers shares data in other appropriate situations,
and only to the extent permitted by law, such as:
- With credit bureaus or other similar reporting
agencies;
- With regulatory agencies and auditors;
- When we might sell or merge parts of our business; and
- As required by law (e.g. subpoenas).
If you would like to direct us to not share your
information with affiliates and non-affiliates, you can do so by going to
"Contact Us" on our home page (www.directmerchantsbank.com). Please provide your
name, address, and account number and ask to be added to our Do Not Share list.
Due to processing requirements, it may take 4 - 6 weeks for your request to be
completed.
Protecting Consumer Privacy on the Internet
We recognize that protecting consumer privacy is one
of the fundamental responsibilities we have to both our customers and potential
customers.
The following describes how we collect, use and
protect the information we learn about you from your visit to our website.
When you visit our site, we collect and store only
the following information: your requesting IP (Internet address); the type of
equipment you used to access our site (PC, Macintosh, WebTV, etc.); the type of
browser you used (Internet Explorer, Netscape, etc.); the date and time of your
visit; and any links or URLs you may have used to access our site.
We use this information to learn more about how many
people visit our website, how they accessed our website, how our website is
utilized, and to help us make our website more accessible and useful for future
visitors.
When visiting our website, you may also choose to
provide us with personally identifying information. This is done when you apply
for one of our products or when you enroll in one of our services. We will use
the information you provide to evaluate your application and/or to enroll you in
the service you request.
We keep your information secure. When you provide
information to us, it is sent through a "secure session" established with Secure
Soc-ket Layer (SSL). This technology protects your information while it is
transferred over the Internet. Our systems protect your information from access
by others using industry standard encryption and security technologies.
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